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Schaefer also confirms that unruly clients are occasionally "locked out" of their apartments on a temporary basis and expected to sleep in a homeless shelter.
"It's to get their attention. It's to say, 'Wake up. You're really going down the wrong path, and we've gotta resolve this. Come on, let's work it out.' I find that it is no different than many, many things that are done in basic parenting and certainly in any type of well-run program," says Schaefer.
"When you're in a war zone," she says, "when you're trying to save someone's life, you do a lot of things."