Texas Mutual Says Thanks, But No Thanks, to State Oversight

Texas’ leading workers’ comp insurer says we don’t need courts and juries watching over them. Yeah, right.

Insurance carriers can elect to carry their appeal to a civil court, which generally means the worker must hire a lawyer. Even if the worker wins in civil court, insurance companies can continue to appeal the case up to the Texas Supreme Court.

At issue in all these cases is whether the insurance carrier should pay lost wages and medical benefits.

Bad-faith cases take it to the next level. In those cases, the worker has finally gotten his benefits but is arguing that because his coverage was delayed so long he has been made to unfairly suffer additional damage. In some cases, attorneys argue, delayed medical treatment has meant a permanent worsening of the injured worker's condition. In others, he and his family have had to go through the grief of not being able to pay their bills and suffered mental anguish.

Lance Morris, here with wife Karen, keeps winning battles against workers' comp company Texas Mutual Insurance, but he's yet to win his war.
Margaret Downing
Lance Morris, here with wife Karen, keeps winning battles against workers' comp company Texas Mutual Insurance, but he's yet to win his war.
Karen and Lance Morris meet with lawyer Jeff Raizner, whose firm isrepresenting Lance, a former Justin volunteer firefighter, over a claim that Texas Mutual acted in bad faith in denying coverage for Morris' back injury.
Margaret Downing
Karen and Lance Morris meet with lawyer Jeff Raizner, whose firm isrepresenting Lance, a former Justin volunteer firefighter, over a claim that Texas Mutual acted in bad faith in denying coverage for Morris' back injury.

Nichols hates being in this arena and calls it unfair. Texas Mutual has the right and responsibility to defend itself against fraud and should not be punished for raising reasonable questions, she says. An adjuster can make a wrong decision, she acknowledges, but that doesn't mean his actions rise to the legal test of committing a knowing wrong with damages assessed.

"Even if an adjuster does a less than hall-of-fame job on the adjusting, there's lots of ways to rectify it, and the Texas Supreme Court doesn't want that to be open field running for the plaintiff's bar."

One danger of juries in bad-faith cases is that instead of sticking to the facts of the bad-faith case, they may look back into the original benefits case and award some more money for that, Nichols says.

"If we get popped for a big extra-contractual amount, a big payday for additional damages every time an adjuster gets it wrong, that's really not good for the employers of Texas or, in the long run, the employees of Texas, either one," she says. Employers can just decide not to provide coverage, or it will be as it was in the late 1980s, when many workers' comp carriers left the state, Nichols says.

According to Doyle, who sees things differently from Nichols, Texas Mutual coverage is fine as long as it's a minor, low-cost injury. "But if it costs serious money...bad head injuries or somebody is killed so there's a lot of money at stake, all of a sudden the number of denials and refusals to pay just multiplies."

Nichols vehemently denies this.

"The vast majority of claims are simply paid here. We have people who've been burned over their bodies who are going to be million-dollar claims. We have paraplegics, people get really badly hurt out there, and we're taught to be good stewards of the reserves we have because we do have to pay many, many injuries, and we have a lifetime medical obligation to people, so everybody has to be careful in this system."

This isn't the first time the matter of bad-faith cases has been challenged. In fact, in Aranda v. Insurance Co. of North America, the original 1988 Texas Supreme Court decision allowing bad-faith cases in Texas, then-Chief Justice Tom Phillips wrote a dissenting opinion, saying that he thought that any disputes should remain within the workers' comp system. Workers' comp is so heavily governed by statutes that the "negotiation" between parties in other types of insurance doesn't occur here, he wrote. Allowing additional civil remedy just "invites the proliferation of lawsuits and the possibility of double recoveries and inconsistent findings of fact," Phillips said.

State Representative Burt Solomons, a Republican from Carrollton, has been engaged with workers' compensation issues in the Legislature and doesn't want to see the bad-faith avenue closed to workers. "If a carrier is unreasonably or illegally denying care, then not only should the Texas Department of Insurance hold the carrier accountable, but the employee should also have an avenue to address the issue in a court of law."

Doyle calls any discussion of insurance company "immunity" preposterous. If a carrier has unfairly denied coverage to an injured worker, the idea that there would be no further punishment even when misconduct was committed knowingly or intentionally by an insurer or its agents is not fair to injured employees, he says.

"I think lack of accountability for anyone is a terrible idea, and for these folks, it's a really terrible idea."

----

Timothy J. Ruttiger was a man whose previous biggest distinction probably was washing out of the Galveston Police Department when he T-boned another vehicle while driving a patrol car during his probationary period. At 10 mph, no less.

By June 21, 2004, after a series of jobs, he found himself working at A&H Electric Co. in Galveston, on the job almost a year when he tripped over a 2-by-4 on the ground while carrying a bundle of metal conduit, fell and ended up needing hernia surgery.

In his deposition, Ruttiger explained that his wife took him to the University of Texas Medical Branch in Galveston; he called A&H Electric owner April Beall from the doctor's office and asked her if he needed to file under workers' comp or insurance. According to court testimony, Beall told him to file it on workers' comp. Ruttiger filled out a comp form at A&H on his way home that day, and Beall signed it.

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