Lemongrass Loves its Regular Customers. Newcomers Get Short Shrift.

I can only gather and repeat admonitions based upon my own experiences at a particular restaurant. For that reason, I will never return to Lemongrass unless work demands a revisit.

Colors and flavors can jump. You’ll have plenty of time to contemplate both if you’re not one of the chosen.
Sara Kerens
Colors and flavors can jump. You’ll have plenty of time to contemplate both if you’re not one of the chosen.

Location Info

Lemongrass

2711 Elm St.
Dallas, TX 75226

Category: Restaurant > Fusion

Region: Downtown & Deep Ellum

Details

Lemongrass Cream of asparagus soup $6.95 Pork spring rolls $9.95 Peking duck quesadillas $10.95 Shrimp beignet $9.95 Shrimp curry $16.95 Shrimp and scallop crepe $15.95 Spicy pork $14.95

Web extra:More photos of Lemongrass and its offerings in our slideshow.

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This statement should not, however, be read as a condemnation of the place. It's just clear from a few meals that some guests are often privy to more fluid service and an extra dose of care than others. If you happen to have been a regular of the late East Wind, predecessor and, in many ways, scion to Lemongrass, treatment can be almost intimate, with waitstaff coddling and cooing and ushering you through the listings. Meanwhile, the final 20-plus minutes of my second visit—a leisurely two-and-a-half-hour two-course dinner that I really needed to hurry through—was spent waiting for the server to run my card. He used that stretch to fawn over the next table and rest at the front desk while we stared at an empty field of white cloth wondering if we'd ever make it home. Another two-top came and went, pausing to chat with the folks at that next table (and then with the waiter and manager) during our extended meal. The same waiter hustled their stuff out. We had to ask a few times for drink refills before half of the order reluctantly arrived.

It kind of felt like we'd bought a third-class berth on the Titanic and stumbled into the second-class cafeteria.

Perhaps one's appreciation of the new Deep Ellum space deepens the more one learns how to order correctly from the restaurant's rather inclusive menu. To start off my first visit, I opted for an asparagus soup with crab meat because, well, it looked interesting. I ended up with a bowl of floury roux in which someone had buried a few stems of canned vegetable—and if that's not the case, I congratulate the kitchen for scrounging pale, stringy, thoroughly soaked and mushy examples of the prized spear. An entrée order of spicy pork bound nice, tender meat with sorry, sagging vegetables apparently poured from a bag marked Birds Eye straight into the pan. They also found a way to saturate fried shrimp (known as shrimp beignets) with oil, yet turn them almost completely flat in terms of flavor.

Other guests scattered around the room seemed happy enough. Of course, former regulars of East Wind know what to order. As for the rest of us schlubs, Lemongrass is hit or miss.

Ah, but the hits can be impressive. One could legitimately get away with labeling their pork spring rolls brilliant. They're packed with cilantro and fresh greens that lend a bright, minty-grassy sheen to each bite, punctured by reeking ash and pungent spice as the flavor of grilled meat begins to course through the greens then pulls back, leaving a fresh yet hearty impression behind. They serve the rolls with peanut sauce, but why douse something so intriguing? Crepes wrapping gentle shellfish come with piles of lettuce and herbs for dressing purposes. Once again, though, it borders on criminal to disrupt an already clever arrangement, natural sweetness concealing (just for a moment) a modest surge of heat which seems to float in the midst of each bite.

Lemongrass shows extraordinary potential at times. Some of their menu items, indeed, hang on the same precipice as Kent Rathbun's lobster shooters or Dean Fearing's tortilla soup: not entirely original ideas, but in the right time and place capable of reaching iconic status...if pushed just a little bit further.

Case in point, the Deep Ellum restaurant's Peking duck quesadillas, the essence of fusion in that it shows sensitivity to both China's classic and typical Tex-Mex tastes. Rich, gamy meat and shreds of fatty skin oozing hoisin sauce ride alongside the familiar herbal notes of cilantro spiked with true Texas heat, and you end up sensing sweet, earthen, sharp and spicy elements in an oddly disjointed balance. It's not that the flavors layer in one bite, but that they dominate in random order—cacophony leading to an overall impression of harmony. And because tradition dictates rolling Peking duck in thin pancakes, the tortilla presentation makes perfect sense. Well, except that a layer of cheese throws the appetizer completely off kilter.

As Jason Jones asked on The Daily Show, "Why is cheese delicious on Italian food [or Tex-Mex, for that matter], but when you melt it on Chinese food, it's disgusting?"

Interesting question, but there's another problem here: the very phrase "Peking duck."

The celebrated ancient dish results from a labor-intensive process involving fattening duck for more than two months before slaughter, pumping air into the carcass to separate the skin, then hanging the bloated beast while glazing for a full day. Roasting turns the skin into densely flavored shellac. What Lemongrass calls Peking duck is, however, just regular old duck with soft, fatty skin pulled off and scattered separately.

Too many restaurants these days misuse time-honored labels, assuming guests don't give a damn. Lemongrass plunges into the pan-Asian-sometimes-Tex-Mex fusion field unabashed, trading on the Vietnamese flavors people remember from East Wind, yet blaring a neon green sushi sign out toward Elm Street, fodder for the "ooh, I love sushi" crowd. Their spider rolls, however, aren't worth the effort—unless you consider the soft shell creation a mere vehicle for transmitting ponzu to the palate. The kitchen's curry blends fried rice and overly sweet coconut milk, along with the usual garam masala suspects, into a gritty and unbalanced broth that manages to hide a layer of fiery spice so well, it doesn't fully reveal itself until the ride home.

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  • brandon 11/13/2010 8:58:00 PM

    I'm sorry but I had just the oposite experience. Both the owner and waiter (who has worked for them for 20 years now) delivered the best experience from a waitstaff since I had been at Capital Grill in Scottsdale. I recommend anyone and everyone to go to this restaurant. Ernesto was our waiter...we made sure to get his name before leaving. Without a doubt the best waiter we ever had. Your waiter must be fired by now. We also decided to come back for my girlfriend's birthday party of about 20 people and they did an exceptional job. Your one measley experience here doesn't give this great restaurant justice. The food and staff are amazing! I recommend the Curry Chicken!

  • Bobbi Holliday 10/18/2010 9:00:00 PM

    My friend and I ate at Lemongrass last night. It was a horrendously tasteless, cream-sauce-infested (how about gravy?)abomination . Had I known that it was the same restaurant that ocuppied the Quadrangle a few years ago, I would have walked, no, run, out of there so fast. . .What kind of Vietnamese food is this anyway? Who is the chef? A passive-aggressive Vietnamese who still hates the French? I had that cream (?) of asparagus soup with (fake) crab meat disaster and fried (mystery meat) dumplings. My friend had the tofu with what looked like cream (?) gravy slathered over it! On Asian food? Really? If Lemongrass is trying to fuse Vietnamese and French cooking methods,it has surely missed the mark. While the restaurant is above elegant and the patio serene, elegance and serenity do not make good entrees. The iced tea I ordered was so diluted, I couldn't tell if it was, indeed, tea! I will never return which is too bad because my friend and I were really excited about such a beautiful setting in Deep Ellum. We are truly disappointed to the point of tears: Lemongrass will never lead the charge for the return of great dining places in the area. That's the real abomination.

  • Steve Farrell 05/28/2010 2:37:00 PM

    The food tasted great to me. I've been there three times and they treated me well, and I'm no regular. I should tell them about your review. It was quite amusing.

  • glo 07/15/2009 6:14:00 AM

    I decided to get some take out from Lemongrass a couple of weeks ago. To begin with, the parking lot across Elm that was formerly the Kettle Gallery's now belongs to Lemongrass customers. I knew this because of the large "LEMONGRASS PARKING ONLY" signs. When I parked there and got out of my car, a waiter raced out of the restaurant and started yelling at me to move my car or I would be towed. Because I was in jeans and a T-shirt, it must have been clear to them that I was not Lemongrass clientele. When I told him that I was coming to Lemongrass, he just said, "Oh." and walked in and didn't even hold the door open for me. I asked to see a takeout menu, and the waiter was clearly annoyed that I was doing something so classless in their fine establishment. As I stood at the desk and looked over the menu, he ushered me to the side of the room and asked me look at the menu there, out of view from the three tables of diners, and also out of reach from any waiter in the event that I had questions about the menu. I walked back to the desk and placed my order, and he rung me up and charged me before even submitting my order. Weird, I have never paid for takeout until they actually prepared the food and handed it to me. Then he suggested that instead of waiting for my food inside the restaurant, that I may enjoy taking a stroll through Deep Ellum for 15 minutes in the 100 degree heat. I got the hint and went out and sat in my car. If I had not already paid for my food I would have just left. Fifteen minutes later, I walked back to the restaurant, and the waiter opened the door and hands me the bag while I am on the sidewalk as if he were handing a package to the UPS guy. In the end, the food was good, but their snootier-than-thou attitude pretty much ruined it for me. Perhaps Lemongrass would have been better suited for a place like HP and not Deep Ellum.

  • tater 07/14/2009 3:59:00 AM

    twenty minutes you simp? you waited twenty minutes for your CC receipt? are you too chicken to stand up on yer hindlegs and walk over and ask for it?

  • brett 07/13/2009 5:38:00 PM

    Sorry you had a bad experience, but i've been there twice, and both times, it was fantastic. The server guided us through the menu, made great recommendations, and took care of us from start to finish. I would definitely recommend this place to others.

 

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