Technology is often a good thing, but not always. Because so many Web sites are designed for obtaining airfares at a good price, we get confused navigating them. Sometimes the fares were not guaranteed, other times the Web site was too slow to book anything. Web sites of the major airlines were not any more user-friendly. That's why we were happy to call up a good, old-fashioned travel agency like The Travel Bureau and let them do all the leg work. The happy surprise was that they were able to obtain tickets for various destinations in the United States that were cheaper than anything we found on the Web.