From Traditionals to Millennials: Leading Generations at Work with Dr. Ken Eastman: 9:00 a.m.-noon
In this program, you will examine how the different life experiences of Traditionals, Baby Boomers, Generation X and Millennials create challenges in communicating and collaborating within a business environment and how to bridge the generational divide.
Enhancing Service: Creating a Practical Customer Focus with Dr. Lee Manzer: 1:00-4:00 p.m.
In this program, you will enhance your awareness of the principles and techniques of establishing and maintaining good customer relations. You will learn to identify both organizational and customer barriers to good public relations, causes of these barriers, and techniques for reconciling difficult situations and preventing their recurrence.