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Hibachi Rock Live Grill & Sushi Bar

1223 W. McDermott Drive, Suite 5

Allen, TX 75013

972-747-0227
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This Hibachi grill sushi restaurant is heavy on Elvis (there's a King swivel hip clock in the sushi bar) and other rock rambunctiousness. Though the food isn't stellar, it is very good (Cajun volcano roll is a zesty power chord), and the staff is as affable and considerate as the best in the city. Raw rock fun.

Full Review: Hibachi Rock Live Grill & Sushi Bar (12-12-02)

Cuisine(s): Japanese/Sushi
Hours: 11 a.m.-2 p.m. Mon-Fri, 5 p.m.-9:30 p.m. Mon-Thu, 4 p.m.-10:30 p.m. Fri & Sat
Price: $$$
Serving: Lunch, Dinner
Reservations: Recommended
Parking: Lot Available
Payment Types: MasterCard, Visa, American Express, Discover, cash
Attire: Casual
Features: Takeout, Private Party, Catering, Wheelchair Accessible, Kid Friendly

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Overall:

I visited their new location in McKinney on a Tuesday night. The restaurant was not crowded, there were three other tables there at the time. The hostess was very nice and accommodating and we were sat right away. Since it was a weekday they only had one hibachi chef on duty. It was over an hour before they finally started cooking our food. They ran out of soup. Our server didn't even tell us they had run out of soup. We had to flag down another server who then brought us our soup right away. The soup wasn't even good. Our hibachi chef had no personality. I ordered a combo of shrimp and chicken which costs $24. I proceeded to get 6 shrimp total, 1 being the shrimp appetizer included with the meal. A complete ripoff for what it costs. The vegetables were below standard. I asked to talk to the manager and basically voiced my issues, she was not accepting and basically blowing me off. Horrible customer service, there was no sorry, or I apologize let me get you three shrimp, anything. She offered to comp 10% of my plate, I wasn't complaining to get a free meal, I just wanted her to know that the food wasn't good and that they should really rethink their portions for what they are charging. Basically the problem could have been easily solved with a smile, an apology and a small compensation. Enough said, the bill comes and there's an extra entree on our bill and no discount. I didn't care about the discount, I just wanted to be out of there. The server then proceeds to argue saying that we did have another entree. Finally they realize it's their mistake and take it off, seriously how hard is it to calculate a bill. Still no apology or anything. Meanwhile we have barely seen our server the whole time, another server was refilling our drinks and it wasn't even crowded. Overall, I would not recommend this restaurant to anyone, it's not run well, the food isn't comparable to any other hibachi restaurants in the area, it's overpriced, and the service is poor.
Review by Colleen

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