Standing at the counter after an hour-long wait, Susana Mutzus couldn't believe what she heard. She'd left Dallas at 5 a.m. with her elderly mother, and now the attendant at the Guatemalan Consulate in Houston was telling her they had to go all the way to Austin for a signature from the Secretary of State's Office and come back. Her mother wasn't feeling well, but this was the only day she had requested off from her job cleaning houses, so they sped to Austin, waited in line again, drove back to Houston and made it just before... More >>>