4

DFW Airport is Overcharging 300 to 400 Drivers Per Day for Parking

^
Keep Dallas Observer Free
I Support
  • Local
  • Community
  • Journalism
  • logo

Support the independent voice of Dallas and help keep the future of Dallas Observer free.

Dallas/Fort Worth International Airport's "new, high-tech parking control plazas," which cost $56 million and offer automated entry and exits for all visitors, were supposed to go live in late August, but the rollout was briefly pushed back because of minor technical hiccups.

"The Parking Control System is a complex installation and it's important for our customers that everything works well from Day One, so we have opted to delay the launch," DFW Airport spokesman David Magaña said in a statement on August 25.

It seems they didn't delay it quite long enough, as Bill Woster discovered after he dropped off a friend at the airport and wound up with a $108 bill on his TollTag account.

See also: This Is Not How You're Supposed to Fly Out of Dallas-Fort Worth International Airport

"I was shocked," he told CBS 11's Brian New. "I was like, what's going on?"

Woster, it turns out, had stopped by the airport the previous week. The shiny new system read his TollTag just fine when he was going in, but it didn't record his exit until he dropped off his friend several days later. So, of charging him for a quick in-and-out trip, he was hit with a bill for a full week of parking.

Nor is Woster alone. Magana tells CBS 11 that the problem is affecting 300 to 400 drivers per day.

"We are as apologetic as can be and we are going to fix it as soon as we can," he said.

They are offering prompt refunds to affected customers in the form of checks, which take seven to 10 business days to arrive.

Keep the Dallas Observer Free... Since we started the Dallas Observer, it has been defined as the free, independent voice of Dallas, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Dallas with no paywalls.

We use cookies to collect and analyze information on site performance and usage, and to enhance and customize content and advertisements. By clicking 'X' or continuing to use the site, you agree to allow cookies to be placed. To find out more, visit our cookies policy and our privacy policy.

 

Join the Observer community and help support independent local journalism in Dallas.

 

Join the Observer community and help support independent local journalism in Dallas.