Pecan Lodge being one of Dallas' most popular eateries and all, it seems like UberEats would be prepared for the deluge, right? Well, apparently it didn't work out that way — and Pecan Lodge is pissed.
Starting at 11 a.m., when ordering opened, customers were angrily tweeting at Pecan Lodge, furious about their inability to place an order.
Pecan Lodge has actually been retweeting customer complaints — and then issued a brief Twitter statement making it clear that they're none too happy with UberEats right now.
We demand a formal apology from Uber_DFW UberEATS to our customers with your EPIC FAIL publicity stunt. Shame on us for being so foolish.— Pecan Lodge (@PecanLodge) July 20, 2016
Ouch. We tried to place an order for the Pecan Lodge offer on UberEats — which is still listed in its instant offerings, despite users' problems — and have been trapped for more than 20 minutes on a page that claims our order is "requesting." UberEats is telling customers on Twitter to be patient and keep trying — but most people seem to be taking the blind rage option instead.
Hungry for your @PecanLodge BBQ lunch? Demand is sky high right now, but there are still orders available. We appreciate your patience!— Uber_DFW (@Uber_DFW) July 20, 2016
Reporter Robert Wilonsky checked in with Pecan Lodge's owner, who claims that UberEats dropped the ball by not having enough drivers on hand.
In the meantime, we'll just keep waiting for a sandwich that doesn't seem likely to arrive.