Audio By Carbonatix
Roti Grill
4438 McKinney Ave., Suite 100
214-521-3655
(Ordered through Diningin.com)
Promised Delivery Time: 60 minutes
Actual Delivery Time: 50 minutes and the driver got lost
The Score:
Outsourced call center efficiency (only problem was that the Canada-based representative misspelled my street, though the delivery guy figured it out): -5
Over the phone tone and friendliness: 25
Early delivery time, which included getting lost in the apartment complex: 12
Delivery guy’s demeanor (How can you top being served by Santa?): 23
Food temperature: 19
Careful mango lassi packaging: 14
Overall: 88
Overall Standings
Quesa-D-Ya’s 94Nandina Asian Tapas 93
Roti Grill 88
Chef House 79
Panda Delite 78Zini’s Pizzeria 51
See the final 2008 standings here.
I’ve always adored Roti Grill. Not only do they have fanastic lunch combos complete with dessert, but it’s an Indian place with a “Texas sized” entrée option (?!). I wondered, though, what it would be like to have my South Asian favorites delivered. Would the sauces’ flavor be intact after a car ride? Would things taste the same outside of the restaurant’s complex aromas?
I decided to give it a whirl. Ordering delivery from Roti requires third-party service from Diningin.com,
which charges $5.25 to drop the goodies to your door. Diningin.com is a
good thing to know about in case of–God forbid–a sudden injury or a
nasty case of agoraphobia. It expands one’s delivery options from a few
pizza and Chinese places to a bonafide smorgasbord…and many
non-Scandinavian options. I dialed the number on the Web site and was
greeted by a cheery woman (at a call center in Canada, I found out) who
took my order and informed me that my dinner would arrive in an hour.
Excellent. Any longer and I’d be gnawing on my roommate’s leftovers.
The delivery man called in 40 minutes to say he was lost in my
apartment “community” (and to be clear, this is not his fault–these
newfangled complexes could do an infinitely better job at explaining
the layout) and so I guided him to our door. There stood a Santa Claus lookalike, complete with coiffed mustache and
jolly demeanor, toting a leather delivery bag, huffing and puffing
after his journey through the maze.
I’d ordered my favorite–chicken tikka masala–and the requisite
mango lassi. As I spread the chicken and basmati rice onto a plate and
sat down to eat, the smell told me this was just as good as eating it
in the restaurant. And I wasn’t disappointed.
