Are You Too a "Bewildered and Angry Flier"?

The Wall Street Journal this morning examines airlines' inconsistently, almost arbitrarily enforced rules and regulations -- you know, the kind that result in "bewildered and angry fliers." As a prime example, the paper checks in with a frequent flier who found himself subject to the whims of an American Airlines gate agent at Dallas-Fort Worth International Airport:

Frequent-traveler Mitchel Friedman always carries his small rolling bag onto flights. So when an American Airlines gate agent in Dallas insisted he check his bag because he was flying home to New York on standby, he asked why.

That's the policy, the agent insisted. When he refused, noting that the flight wasn't full and he already had an assigned seat, the agent said he wouldn't be allowed to board the flight.

Guess what happened next.

We use cookies to collect and analyze information on site performance and usage, and to enhance and customize content and advertisements. By clicking 'X' or continuing to use the site, you agree to allow cookies to be placed. To find out more, visit our cookies policy and our privacy policy.


All-access pass to the top stories, events and offers around town.

  • Top Stories


All-access pass to top stories, events and offers around town.

Sign Up >

No Thanks!

Remind Me Later >