4
| News |

DART's Still Sorry for Saturday's Snafu

^
Keep Dallas Observer Free
I Support
  • Local
  • Community
  • Journalism
  • logo

Support the independent voice of Dallas and help keep the future of Dallas Observer free.

Many Friends of Unfair Park have sent word that they too missed kick-off of Texas-OU Saturday due to Dallas Area Rapid Transit's slow ride to Fair Park; DART spokesman Morgan Lyons spent most of his weekend apologizing and explaining ... and then explaining his apology. (Flickr user "Rayindallas" was there when the back-up occurred in downtown; our man Justin Terveen has a photo essay of the "clusterfuck" -- his word -- forthcoming.) Now comes DART's "Special Message to Our Customers," which boils down to: "We'll do better next year, swear." It reads, in full:

For lots of our customers months of planning and preparation by DART staff paid off with a smooth ride to the State Fair Saturday morning. But unfortunately, that wasn't the case for many of you. We know you were disappointed and we were too. Although trains were added and more staff and volunteers were in place in anticipation of the big crowds, we did not get many of you to the game on time. Post-game waiting was exceptionally long. We apologize to our customers who were inconvenienced. We are already working to give you a better experience at next year's game. Thank you for riding DART.

Update at 11:17 a.m.: In the comments, you will find a few remarks from council members concerning Saturday's DART debacle. Several mentioned it during this morning's briefing.

Keep the Dallas Observer Free... Since we started the Dallas Observer, it has been defined as the free, independent voice of Dallas, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Dallas with no paywalls.

We use cookies to collect and analyze information on site performance and usage, and to enhance and customize content and advertisements. By clicking 'X' or continuing to use the site, you agree to allow cookies to be placed. To find out more, visit our cookies policy and our privacy policy.

 

Join the Observer community and help support independent local journalism in Dallas.

 

Join the Observer community and help support independent local journalism in Dallas.