The Geneva, Switzerland-based Airports Council International -- which bills itself as "the only global trade representative of the world’s airport[s]" -- today released its list of customer-friendliest airports in the world. Topping the list of airports competing for the customer-service award in the North American division is ... the envelope please ... why, for the second year in a row, it's Your Dallas-Fort Worth International Airport. (Wait, it's not No Country for Old Men? Coulda sworn.)
Only, a question: Upon returning to DFW yesterday, I heard two out-of-towners waiting for rides (apparently, there is some mammoth pharmaceutical company conference at the Hilton Anatole all this week, and it's populated by supermodels, good God) and one airport meet-and-greeter ask the same thing. Which was: Why, oh, why, doesn't DFW have a single newsstand or restaurant outside of the secured gate area? You can't even buy a magazine without buying a plane ticket. Said the airport greeter, folks are always complaining about that -- so, surely, a few of the 200,000 who turned in ACI questionnaires wondered the same thing. I know, I know -- don't call you Shirley. --Robert Wilonsky
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