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I note for the record that I did finally speak with the Park Cities Volkswagen folks after e-mailing them. They had the unfortunate experience of hearing the bitchiest side of me (as did the very nice, slightly terrified man 'o the hour waiting quietly in the other room to take me to the holiday shindig at the Granada last night, which was awesome, BTW). But they did refund the cost of my oil change nonetheless. Thanks, guys. --Andrea Grimes