Software Vendor Takes "Full Responsibility" For Election Day Website Crash

Keep Dallas Observer Free
I Support
  • Local
  • Community
  • Journalism
  • logo

Support the independent voice of Dallas and help keep the future of Dallas Observer free.

They had one job. Last Tuesday, the one day this year most people will even think to look at the Dallas County elections website, it went down. For seven hours. Any person needing to know her polling place had to seek out other methods. The situation was laughable, but it also couldn't have helped turnout.

See also: Dallas County's Voting Website Is Down

"I've got some real concerns," county commissioner John Wiley Price said at this Tuesday's Commissioner's Court meeting. "This is the second time that the website has gone down."

In March, during the primary, the site also went down. Then, it was a capacity issue. SOE, the company that manages the county election site, failed to appropriately plan for demand, said Derek Williams, the company's vice president of product operations. This time, SOE anticipated server demand, but it's file server went down. If the county gives SOE another chance, he said, the company would create a duplicate site that could be ready in 5-15 minutes given any downtime.

"Over the last two election periods we've had issues that we regret," said Bill Murphy, an account manager with SOE.

The commissioners seemed unmoved by his and Williams' contrition.

"An apology after two elections [gone bad] in the same year is not enough," County Commissioner Elba Garcia said. "As a dentist, I do not get to do a root canal three times."

Keep the Dallas Observer Free... Since we started the Dallas Observer, it has been defined as the free, independent voice of Dallas, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Dallas with no paywalls.

We use cookies to collect and analyze information on site performance and usage, and to enhance and customize content and advertisements. By clicking 'X' or continuing to use the site, you agree to allow cookies to be placed. To find out more, visit our cookies policy and our privacy policy.


Join the Observer community and help support independent local journalism in Dallas.


Join the Observer community and help support independent local journalism in Dallas.