Nobody wants their tech support guy to be evil. It's emasculating enough that you can't make that 279-Error window go away, but does the guy really have to act like it's just so freaking easy? Dr. Emilio Bombay, the Star-Telegram's computer columnist, would likely answer a hearty "Yes!" to that question, followed by a long tirade about how you are, in fact, a blithering idiot. Yikes. Honing sarcasm down to a fine, fine art not seen in most major-market newspapers, Bombay manages to be both helpful and truly vile at the same time, as he responds to reader questions about tech problems, Internet privacy issues and the odd hardware bug. If you're like us, you'll always like the guy so long as you don't get any big ideas and write in. After one of his sharp skewerings, you'll tremble so hard at the sight of a Startle Gram you won't even be able to pick the thing up.